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The Time Machine works from the ConnectWise activity Nilear already follows for your company. There is nothing to set up before you open it, except who may.

  1. Give members access. An Admin opens my.nilear.com, Account, then Members. In the Time Machine column, a member with Read/Write or above can open the Time Machine; Read Only or No Access cannot. Managers and Admins always can. See Settings and access.

  2. Open it. Sign in at app.nilear.com and click Open on The Time Machine card on the home page, or Open Tab to keep it in a tab of its own.

  3. Read the chips. Each member gets a chip, headed by their name and their recorded time against their working day, such as 7h 15m / 8h. The outer ring is recorded time, the inner ring how the day was spent, and the centre the tickets resolved / worked. See Efficiency Chips.

  4. Read the board. The Availability board lists each member’s state, the tickets they hold In Progress and for how long. Click a ticket for its details. See Availability states.

  5. Narrow it to a team. Open MENU, Set Team, and tick a team. The chips and the board show only its members. See Choose a team.

  6. Look back. Click the « under the chips’ header to go back a day, and click an hour on the timeline to see the board at that moment. Click Return Live to come back. See Go back in time.

What you can do next

Section titled “What you can do next”
  • Open a member’s details: their day as a time wheel, or a week, month, quarter or year as a calendar or graph.
  • Show it on an office TV.
  • Ask your team to set their work location and unavailable statuses (Lunch, AFK, PTO) in MTX, so the board and the chips account for their whole day.