How-to guides

Turn Support Advisor on for a boardSwitch a board on in Ticket Automation and tick Support Advisor on it, so technicians can ask about its tickets.

Choose a board's indexingDecide whether a board's tickets join Support Advisor's searchable history, from now on or with past tickets too.

Index past ticketsRun a board's one-time backfill from the year you choose, and read its cost and progress.

Read new tickets automaticallyHave Support Advisor read each new ticket, and customers' replies, before a technician opens it.

Write instructions for Support AdvisorShape Support Advisor's advice with your company's names, practices and tone, for every board or one board.

Exclude a companyStop Support Advisor indexing and advising on one of your customers' tickets.

Read the AI columnShow the AI column in MTX's ticket list, and read what Support Advisor is doing on each ticket.

Ask about a ticketAsk Support Advisor for advice on a ticket from MTX, with or without your own context.

Focus on one task and give directionPoint Support Advisor at one of the ticket's tasks, and tell it what you want from its answer.

Ask a follow-upContinue a conversation with Support Advisor to refine, shorten or correct its answer.

Ask it to search the webHave Support Advisor research the web for a ticket, or search only the sites you name.

Read and use the adviceUnderstand Support Advisor's verdict, actions and evidence, and turn its suggestions into emails, tasks and notes.