Settings
Each member has their own settings. Open them from the Nilear Live card on the Nilear home page at app.nilear.com (Nilear Settings, Nilear Live). They are shown once your Teams account is linked; every change is saved at once.
The Nilear Live page
Section titled “The Nilear Live page”| Option | Does | New link |
|---|---|---|
| Enabled | Turns every message from Nilear-Chat on or off. | On |
| Peer Reviews | Peer review broadcasts from Score My Team’s Peer Review module. | On |
| Schedule Updates | A message when someone else schedules you for a ticket or changes one of your ticket schedules, on any board. | Off |
| Lunch/AFK Updates | A message when someone goes to lunch or is away from keyboard, and returns. | Off |
| Default Lunch Break Duration | Your lunch break, in minutes (15 to 180), when you send Lunch without a time. Shown with Lunch/AFK Updates. |
30 |
| Team Filter | Limits lunch and AFK messages to one team, or Everyone. Teams are created in the Time Machine and MTX. | Everyone |
| Ticket Updates | Ticket update cards. | On |
| New / Customer Responded Updates | New tickets and customer replies on your selected boards. | |
| New / Customer Responded / In Progress Updates | The same, and In Progress changes. | Chosen |
| Resource Filtered | Only tickets you are assigned to. | |
| All In Progress | In Progress changes on every board, not only your selected boards. Not with the other two options. | Off |
| Include Staff Updates | Your staff’s notes as well as the customer’s. | Off |
| Limit Companies | Only tickets of the companies in a list you choose (Filter). | None |
| Auto-expand Notes | Show the added notes on each card. | Off |
| Text-only Ticket Updates | Plain text instead of cards. | Off |
| Boards | Select which boards you are interested in receiving ticket notifications. | |
| Unlink | Removes the link with your Teams account. |
The Settings card in Teams
Section titled “The Settings card in Teams”Send Settings (or status) to Nilear-Chat for a card with your basic settings:
- Nilear Live Enabled
- Receive Ticket Updates
- Receive Peer Reviews
- Receive Lunch Updates
- Receive Schedule Updates
Change them and click Save Basic Settings. Advance Settings… opens the Nilear Live page.
Who can use Nilear Live
Section titled “Who can use Nilear Live”A member needs Nilear Live access: a Nilear Live level of Read/Write or above on the Members page in Nilear’s account area, or the Manager or Admin level in Nilear. Nilear Live is in every Nilear plan except the ConnectActive and Client Mapper plans.