Nilear Live
Nilear Live streams live ConnectWise ticket updates to Microsoft Teams. It is a one-to-one chat between your Teams account and Nilear-Chat, Nilear’s Teams app, linked to your own Nilear account. Each member links their own chat and chooses what it sends them.
What it sends you
Section titled “What it sends you”- Ticket updates: new tickets, customer replies, notes, and tickets going in and out of In Progress, as cards with the ticket’s company, contact, board, status and the note that was added, and a button to open the ticket. You choose which boards, which kinds of update and which companies.
- Schedule updates: when someone schedules you for a ticket, or changes one of your ticket schedules.
- Lunch and AFK updates: when your colleagues go to lunch or step away from their keyboard, and when they are back.
- Peer reviews: your team’s public reviews from Score My Team’s Peer Review, and reviews of you.
What you can do from Teams
Section titled “What you can do from Teams”- Mark yourself at Lunch or AFK (away from keyboard), until a time or for a number of minutes, and end it. It shows on the Availability board in MTX and the Time Machine.
- Review a colleague with the Peer Review Wizard, like a review, or post a tip of the day.
- Change your basic settings with the Settings command.
Who it is for
Section titled “Who it is for”- Technicians, who want to know when a customer replies or a new ticket arrives on their boards without watching ConnectWise.
- Dispatchers and service managers, who want to see tickets as they arrive and as work starts on them.
- Everyone who takes part in peer reviews, or wants to know who is at lunch.
Get startedLink your Teams account to Nilear.
Choose your ticket updatesBoards, kinds of update and companies.
CommandsEverything you can type to Nilear-Chat.
SettingsEvery option on the Nilear Live page.