How-to guides

Read your scoresRead a ScoreBook's weekly and final scores, open the report behind a score, acknowledge timesheet corrections, and analyse one ticket.

Set up a ScoreCardAdd a ScoreCard to a ScoreBook, choose its weeks, its scoring modules and their weights, and let Nilear add the next one.

Set RocksSet the Bad, Poor, Good and Great thresholds that grade a module's scores, for a whole ScoreCard or for one member.

Create a custom moduleScore something Nilear cannot read from ConnectWise, such as sales or customer feedback, and enter the scores yourself.

Customize the Real-time pointsSet your own points for each Real-time Ticketing event and board type, used by the Real-time Custom modules.

Submit a peer reviewReview a colleague, or like a review, from your Nilear Live chat in Microsoft Teams.

Manage a ScoreBookRename a ScoreBook, change its members or scoring method, deactivate it, or delete it.