Choose your ticket updates
Open the Nilear Live page from the Nilear Live card on the Nilear home page at
app.nilear.com, or send Settings to Nilear-Chat and click Advance Settings…. Every
change is saved as you make it.
Turn ticket updates on or off
Section titled “Turn ticket updates on or off”Tick or untick Ticket Updates. From Teams, the Settings card’s Receive Ticket Updates does the same.
Choose the kind of updates
Section titled “Choose the kind of updates”Choose one of:
| Option | You receive |
|---|---|
| New / Customer Responded Updates | New tickets and customer replies, on the boards you select. |
| New / Customer Responded / In Progress Updates | The same, and tickets going in and out of In Progress. |
| Resource Filtered | Updates only for the tickets you are assigned to. |
With New / Customer Responded / In Progress Updates, you can also tick All In Progress to receive In Progress changes from every board, not only those you select. A dispatcher, for example, may not want a card for every ticket the RMM system creates on a monitoring board, but does want to know when a technician starts working one.
Choose the boards
Section titled “Choose the boards”Under Select which boards you are interested in receiving ticket notifications., tick the boards you want.
Include your staff’s notes
Section titled “Include your staff’s notes”By default, note updates are limited to the customer’s. Tick Include Staff Updates to also receive the notes your staff add. You are never sent your own notes.
Limit to some companies
Section titled “Limit to some companies”Under Limit Companies, click Filter: NONE and choose a company list. You then receive updates only for tickets of those companies. Choose no list to receive all companies again.
Choose how cards look
Section titled “Choose how cards look”- Auto-expand Notes: show the added notes on each card without clicking Show Added Notes.
- Text-only Ticket Updates: receive plain text instead of cards.
What each card shows is in Ticket updates.