Data and security

What it reads from ConnectWise

For	Read
ScheduleSync	Time entries on tickets (member, ticket, start, end, hours, work type), the member’s schedule entries for that ticket, and the ticket’s summary and status.
TravelSync	The technician’s schedule entries for the day, their schedule locations and types, the ticket’s site or the company’s address, and the technician’s default locations.

It reads with your company’s ConnectWise integration in Nilear.

What it writes to ConnectWise

ScheduleSync and TravelSync write schedule entries only:

• ScheduleSync moves a schedule entry to the time entered, splits one in two, or adds one for time worked without one.
• TravelSync adds, moves and deletes Travel To and Travel From entries, described with the companies, where the technician set out from, the drive time and the distance.
• When your ConnectWise has no travel schedule types, Nilear adds Travel To and Travel From types.

They never change a ticket, a time entry, a company or a member.

What is sent to Google Maps

To work out a drive, TravelSync sends Google Maps the two addresses: a client site’s or company’s address, your office address, or a technician’s home address. It sends no ticket, no name and no schedule. A drive between the same two addresses is kept for up to a year so it is not looked up again.

Home addresses

A technician’s home address is used only to predict whether they set out from home. A travel entry says From Home or To Home; it never contains the home address. Who can see and change a home address in Nilear is described with your member settings: a member and your company’s Admins.

Who can change it

• The company-wide switches: Nilear administrators only.
• The per-member switches: Admins, on the Members page.
• A member with No Access in Nilear is never synced.