Messages

Opening Client Mapper

Message	Cause	Fix
Client Mapper is not available to you	Your Client Mapper level is No Access.	An Admin changes it on the Members page. See Access levels.
Client Mapper needs to index your clients first	Your company has no index yet.	Click Start indexing. See The client index.
Your PSA’s index was removed because no map was created or opened for 90 days.	No one used a map for 90 days.	Click Start indexing again.
Your PSA access shows you no clients	Your ConnectWise access shows you no company, or has not been worked out yet. The reason follows.	Your administrator checks your ConnectWise security role. See What each person sees.

Describing and saving a map

Message	Cause	Fix
That description could not be turned into criteria for your PSA. Please rephrase it, naming the types, groups or other values as they appear in your PSA.	Client Mapper could not match your sentence to your values.	Rephrase it, using your ConnectWise names.
A distance can only narrow a map, so it cannot sit inside an “any of” or “none of” group.	A distance is inside an any of or none of group.	Move it out, or make every group around it all of.
Condition. This condition matches nothing.	The condition names a value no longer in your ConnectWise, a postal code that does not exist, or a list Nilear may not read.	Remove or correct the condition.
Not available to you: your PSA access does not let you see contacts (or agreements)	A shared map uses a condition your access does not cover.	None: the map works for colleagues who may see them.
Your Client Mapper access lets you open and preview maps, but not save them.	Your level is Read Only.	An Admin raises it to Read/Write.
Your Client Mapper access does not allow changing this map	The map is someone else’s and your level is below Manager.	Ask its creator or a Manager.
Only the map’s creator can make it private	You tried to make someone else’s map private.	Ask its creator.

Opening a map

Message	Cause	Fix
This map matches n sites	More than 5,000 sites.	Narrow the map.
This map matches n sites before the distance	More than 5,000 sites match the other conditions of a distance map.	Add a state, territory, type or another condition.
n sites could not be measured just now. They are tried again when the map is next opened.	Locating failed for a temporary reason, or today’s allowance is spent.	Open the map again later.
Some sites are still being located. Open the map again later to see them.	Locating is taking a while.	Open the map again later.
n sites could not be located (or measured)	Their addresses could not be found, or have nothing to look up.	Open the row for each reason; correct the address in ConnectWise.

On-site layers

Message	Cause	Fix
Not available for this PSA: NilearX may not read the PSA’s schedule (or service tickets, activities, service boards)	Your ConnectWise does not give Nilear that access, or lacks that module.	Your administrator gives Nilear’s ConnectWise API member that permission.
The PSA holds more than 1,000 visits (or tickets) here, so the first 1,000 are shown. Narrow the range to see the rest.	Over 1,000 items.	Choose a shorter range.
n could not be placed	The company or site is not in the index, or the address cannot be found.	Open the row for each reason.
No open ticket you may see is in an on-site-needed status.	Nothing to show, or no status chosen fits your boards.	A Manager chooses the statuses.
Only a Client Mapper Manager or Admin can change the on-site statuses	Your level is below Manager.	Ask a Manager.