Filter the ticket list

MTX’s ticket list, on the Tickets tab and on My Queue, has two kinds of filter: the switches in the Filters menu and a filter under each column title. Every filter you turn on is shown as a chip beside Filters; click a chip’s ✕ to turn that filter off.

The Filters menu open on the Tickets tab: My tickets only, Include child tickets, Service team, Company group, Age on a 24-hour clock, Include hidden statuses, Last viewed with Off, Viewed, Changed since viewed and Changed or not viewed, and Not queued or scheduled.

On the Tickets tab:

Filter	Does
My tickets only	Only tickets assigned to you, or on which you have an open schedule.
Include child tickets	Lists child tickets too. A child ticket a customer responded on is always listed.
Service team	Only tickets of the team you choose.
Company group	Only tickets of the companies in the group you choose.
Age on a 24-hour clock	Counts Age and Modified on a 24-hour clock instead of your office hours.
Include hidden statuses	Lists tickets in closed statuses and in statuses the board hides.
Last viewed	Viewed: tickets you opened today. Changed since viewed: tickets changed since you opened them today. Changed or not viewed: tickets changed since you opened them today, and tickets you have not opened today.
Not queued or scheduled	Hides tickets that are queued or scheduled, unless a customer responded or there is an in-house update for you.

The Filters button shows how many are on. Your choices are kept for next time.

A folder icon beside a ticket number marks a ticket you opened today; it fills in when the ticket has changed since.

The column filters

The row under the column titles holds a filter for each column. Type or choose in it; the list narrows as you go.

Text matches anywhere in the field, ignoring case.
Start with ^ to match the beginning of the field only: ^Big finds “Big Design, Inc.” but not “Very Big Co.”.
In a number column, > and < compare: >2 in Hours.
Most filters can be turned round to exclude what matches.
In Assigned, ! finds unassigned tickets.
A ticket number of three or more digits opens that ticket.

A list column, such as Status or Board/Project, chooses one value; switch its drop-down from Single to Multiple to tick several. Clear column filters, after the chips, clears every column filter at once and leaves the Filters menu as it is.

When the Summary, Assigned or Hours cell also shows the company, contact, schedule or budget, its filter cell holds a filter for each of them too, each labelled with its field’s name.