How it works

ScoreBooks and ScoreCardsHow a ScoreBook, its ScoreCards, scoring method, weights and Rocks combine into each member's score.

Real-time TicketingHow the Real-time Ticketing module scores timely ConnectWise updates, how to score well, and how its variants differ.

Timesheet scoringHow the Timesheets, Ticket Timesheets and Work Types modules turn recorded minutes into points, and what a correction or a late timesheet costs.

Peer Review and Configuration ReviewHow peer reviews are rated, scored, liked and published, and how Configuration Review applies the same process to documentation.

Configuration scoringHow the Configurations module rewards creating, updating, attaching and reusing ConnectWise configurations, and how the Configuration Checklist multiplies it.