Get started

Each member links their own Teams account; nobody can do it for them. You need Nilear Live access: an Admin gives it on the Members page in Nilear’s account area (my.nilear.com, Account, Members), where a Nilear Live level of Read/Write or above turns it on. Managers and Admins always have it.

Sign in at app.nilear.com and click Open on the Nilear Live card on the home page. The Nilear Live page opens on Nilear Live Integration.

Link Instructions

1. Click Add to Teams. Microsoft Teams opens Nilear-Chat, Nilear’s app in the Teams store; add it.

2. In your chat with Nilear-Chat, click Link Account. If it does not appear, type Help, or Link.

3. Nilear opens and asks you to confirm: Link with Nilear-Chat names your Nilear account’s email. Click Complete Link.

Alternate Link Method

1. Click Add to Teams and add Nilear-Chat, as above.

2. On the Alternate Link Method tab, click the Link command shown under Step 2 to copy it. It is Link followed by a code unique to you.

3. Paste it into your Nilear-Chat conversation and send it. Nilear-Chat replies that you have linked your account, with your Nilear email.

Keep your link command to yourself

Anyone who sends your link command links their Teams chat to your Nilear account. Don’t share it.

Once you are linked, the Nilear Live page shows Nilear Live Settings. A new link starts with:

• ticket updates on, for new tickets, customer replies and In Progress changes, but not your staff’s notes;
• peer reviews on;
• schedule updates and lunch and AFK updates off.

Change them on the page: see Choose your ticket updates and Settings.

Try it

Send Help to Nilear-Chat for the list of commands, or Settings for your basic settings as a card. See Commands.