Keyboard shortcuts

Press ? anywhere outside a text field to see the keys that work on the screen you are on. Esc closes the list. A screen with no shortcuts says so.

Shortcuts never fire while you are typing in a field, and a key held with Ctrl, Alt or Cmd keeps its usual meaning. While a dialog such as the ticket summary is open, only that dialog’s keys work.

Ticket list

On the Tickets tab and the queue’s ticket list:

Key	Does
↓ or J	Highlight the next ticket.
↑ or K	Highlight the previous ticket.
Enter	Open the highlighted ticket.
W	Work on the highlighted ticket.
/	Look up a ticket.
Esc	Clear the lookup, or the selection. Works inside the lookup box too.

W starts work exactly as the Work on Ticket button does, with the same checks and messages.

Ticket summary

Key	Does
W	Work on this ticket.
1 to 9	Open the summary’s first nine tabs.
M	Open the More tabs menu.
/	Search the notes.
N	Add a note.
E	Send an email.

Working Notes

These keys work inside the boxes of Working Notes:

Key	Where	Does
Enter	A working note	Finish the note and start the next.
Enter	A colon task’s answer	Start a new line, continuing a list; on an empty list item, end the list.
Ctrl+Enter (Cmd+Enter)	Any box of a task	Mark the task Done and move to the next line.
Enter	A task’s text, a question task’s answer	Mark the task Done and move to the next line.
↑, ↓	A multi-line answer	Move between its lines; from the first or last line, to the box above or below.