How it works

Which tickets are automatedWhich ConnectWise tickets Ticket Automation works on, when, and which it never touches.

How a ticket is automatedWhat happens to one new ticket, from the automations deciding to the changes and the note being written.

Preview and LiveWhy a board's Preview notes show exactly what Live would do, and what each mode writes.

Instructions and the checkHow global and board instructions combine with Nilear's own rules, what each automation is given, and why your instructions are checked.

Your OpenAI keyWhich calls run on your company's OpenAI key, which fall back to Nilear's, and what happens when the key fails.