How it works

One Ticket Method and Classic MethodThe two ways MTX can run a technician's timers, and what Auto PSR does under the One Ticket Method.

PSR (Process Still Running)What putting a ticket in PSR does to its time, notes, status and schedule, and the company settings around it.

Availability and work statesHow MTX works out each member's state on the Availability board from their tickets, status and working hours.

The queue and targeting rulesHow tickets get onto MTX's queue and how targeting rules decide which members each queued ticket is offered to.

How time entries are recordedWhen MTX saves a time entry in ConnectWise for a technician, what goes into it, and when notes become ticket notes instead.

Efficiency chipsWhat the two rings and the counts of a member's efficiency chip in the Time Machine show.