How it works

Board coverageWhich tickets Support Advisor works on, and why indexing is a separate choice.

Indexing and the searchable historyWhat Support Advisor stores about a ticket, how it is labelled, and how it is searched.

Member visibilityWhy Support Advisor draws only on the companies each technician can see in ConnectWise.

Automatic readsHow Support Advisor reads tickets by itself, so advice is ready before a technician opens the ticket.

How instructions shape adviceWhat your company's instructions can change in Support Advisor's advice, and what they never can.

Web researchWhen Support Advisor searches the web, how it uses what it finds, and how each answer says what it did.