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Schedule Across Time Zones

· MTX · Feature

Teams whose technicians and customers are spread across time zones can now schedule without converting times by hand. An administrator turns this on with Member Time Zones in My Tickets settings, under Schedules. Until then, MTX works as before, showing every time in your device’s time zone.

Once it is on:

  • Your time zone. My Schedule, Dispatch and the schedule calendars show times in your own time zone, taken from your member settings in ConnectWise. Pick another zone from the time zone menu or under My Settings > Time Zone. Your choice follows you to every device, and My ConnectWise zone switches back.
  • Adding a schedule. New Schedule, Quick Schedule and a selection on Dispatch start in the time zone of the technician being scheduled. Choose Member, Site (the ticket site’s time zone) or Mine to enter the time in another zone. The confirmation also shows the time in your own zone and the technician’s.
  • Dispatch. Each technician’s row is shaded outside their own working hours and shows their current local time.
  • Customer sites. When a ticket’s site has a time zone in ConnectWise, its current local time is shown beside the site.

Schedules without a time stay on their date in every time zone. Before turning this on, check each member’s time zone under Members > Time Zones. It comes from ConnectWise, and MTX starts from it.

Read how it works now

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