https://docs.nilear.com/changelog/ What changed in Ticket Automation, Support Advisor and External AI (MCP). en https://docs.nilear.com/changelog/2026/email-recipient-contacts/ https://docs.nilear.com/changelog/2026/email-recipient-contacts/ Sat, 31 Oct 2026 00:00:00 GMT MTX The From, To and Cc line of an email note marks people who are not contacts of the ticket's company and adds them as contacts in one click. https://docs.nilear.com/changelog/2026/connectactive-custom-field-groups/ https://docs.nilear.com/changelog/2026/connectactive-custom-field-groups/ Sat, 31 Oct 2026 00:00:00 GMT ConnectActive Turn a ConnectWise contact Checkbox or List custom field into ConnectActive dynamic groups to map to an agreement addition or merge into a mapping. https://docs.nilear.com/changelog/2026/ticket-search-filters/ https://docs.nilear.com/changelog/2026/ticket-search-filters/ Sat, 31 Oct 2026 00:00:00 GMT MTX Ticket Search has a Filters panel that sets out its filters as a form and adds Type, Owner, Assigned, and Entered and Updated date ranges. https://docs.nilear.com/changelog/2026/hide-duplicate-notes/ https://docs.nilear.com/changelog/2026/hide-duplicate-notes/ Sat, 31 Oct 2026 00:00:00 GMT MTX MTX hides a ticket note whose text one of your time entries on the ticket already shows, such as an email also saved with its time entry. https://docs.nilear.com/changelog/2026/task-answer-editing/ https://docs.nilear.com/changelog/2026/task-answer-editing/ Sat, 31 Oct 2026 00:00:00 GMT MTX Enter now adds a line in the answer of a task that ends with a colon, and Ctrl+Enter marks the task Done. Answers show as formatted lists. https://docs.nilear.com/changelog/2026/nilear-ip-addresses/ https://docs.nilear.com/changelog/2026/nilear-ip-addresses/ Sat, 31 Oct 2026 00:00:00 GMT Nilear If your firewall restricts access to an on-premise ConnectWise Manage, allow 48.195.154.108, 48.195.138.74 and 40.142.95.96/28 inbound on HTTPS. https://docs.nilear.com/changelog/2026/member-time-zones/ https://docs.nilear.com/changelog/2026/member-time-zones/ Sat, 31 Oct 2026 00:00:00 GMT MTX MTX can show schedules in each member's time zone and enter new schedule times in the technician's or the customer site's zone. https://docs.nilear.com/changelog/2026/notes-time-search/ https://docs.nilear.com/changelog/2026/notes-time-search/ Sat, 31 Oct 2026 00:00:00 GMT MTX Notes/Time Search finds words in the time entries and ticket notes of every ticket, by any member, over a date range, and opens a ticket at the note. https://docs.nilear.com/changelog/2026/email-note-recipients/ https://docs.nilear.com/changelog/2026/email-note-recipients/ Sat, 31 Oct 2026 00:00:00 GMT MTX Email notes in MTX now show who sent the email, who it went to and who was copied, without opening the attached email. https://docs.nilear.com/changelog/2026/allow-ticket-merging/ https://docs.nilear.com/changelog/2026/allow-ticket-merging/ Sat, 31 Oct 2026 00:00:00 GMT MTX A new setting lets administrators turn off merging tickets in MTX, so technicians can only bundle them. A ConnectWise merge cannot be undone. https://docs.nilear.com/changelog/2026/record-ai-tasks-as-internal-notes/ https://docs.nilear.com/changelog/2026/record-ai-tasks-as-internal-notes/ Fri, 30 Oct 2026 00:00:00 GMT MTX A new setting starts the tasks Nilear AI creates marked as Internal notes, so completed AI tasks are saved as an internal note instead of on the ticket's Discussion. https://docs.nilear.com/changelog/2026/bundle-duplicate-tasks/ https://docs.nilear.com/changelog/2026/bundle-duplicate-tasks/ Fri, 30 Oct 2026 00:00:00 GMT MTX After you bundle tickets in MTX, Nilear AI finds the open tasks that repeat the same work and offers to remove the copies, so the parent shows each piece of work once. https://docs.nilear.com/changelog/2026/required-custom-fields-by-board/ https://docs.nilear.com/changelog/2026/required-custom-fields-by-board/ Fri, 30 Oct 2026 00:00:00 GMT MTX Administrators can limit a required ConnectWise ticket custom field to specific boards, so MTX asks for it only on tickets of those boards. https://docs.nilear.com/changelog/2026/arrange-ticket-properties/ https://docs.nilear.com/changelog/2026/arrange-ticket-properties/ Thu, 29 Oct 2026 00:00:00 GMT MTX Hide the ticket properties you never use, add fields such as Severity, Date Entered or your ConnectWise custom fields, and put them in your own order. https://docs.nilear.com/changelog/2026/clearer-edges-in-mtx/ https://docs.nilear.com/changelog/2026/clearer-edges-in-mtx/ Thu, 29 Oct 2026 00:00:00 GMT MTX The ticket view's sections have clearer lines and its buttons darker edges, and the Tickets list's statuses and ticket numbers are easier to read. https://docs.nilear.com/changelog/2026/compact-tabs/ https://docs.nilear.com/changelog/2026/compact-tabs/ Thu, 29 Oct 2026 00:00:00 GMT MTX A new Compact tabs preference shows the MTX tabs as icons on any screen size, so the tickets you are working on and their timers stay in view. https://docs.nilear.com/changelog/2026/do-not-reply-cc/ https://docs.nilear.com/changelog/2026/do-not-reply-cc/ Thu, 29 Oct 2026 00:00:00 GMT MTX MTX no longer moves a do-not-reply sender to the CC List and removes do-not-reply addresses from it when you Work on Ticket or Send Email. https://docs.nilear.com/changelog/2026/edit-and-delete-standard-notes/ https://docs.nilear.com/changelog/2026/edit-and-delete-standard-notes/ Thu, 29 Oct 2026 00:00:00 GMT MTX Fix a typo in a standard note or remove one you no longer use. Choose Manage standard notes at the end of the Add Note list. https://docs.nilear.com/changelog/2026/in-house-update-new-look/ https://docs.nilear.com/changelog/2026/in-house-update-new-look/ Thu, 29 Oct 2026 00:00:00 GMT MTX In the modern notes layout, a ticket's In-house Update is now a purple note card like the other notes, with its controls in the header and who it is pending for below. https://docs.nilear.com/changelog/2026/task-link-chips/ https://docs.nilear.com/changelog/2026/task-link-chips/ Thu, 29 Oct 2026 00:00:00 GMT MTX A web link in a ticket task's text or resolution notes now shows a small link button under the task that opens it in a new browser tab. https://docs.nilear.com/changelog/2026/compact-ticket-alerts/ https://docs.nilear.com/changelog/2026/compact-ticket-alerts/ Thu, 29 Oct 2026 00:00:00 GMT MTX In the modern notes layout, company alerts and flagged company and contact notes above a ticket's notes are now slim strips that take far less room. https://docs.nilear.com/changelog/2026/edit-a-sites-custom-fields/ https://docs.nilear.com/changelog/2026/edit-a-sites-custom-fields/ Wed, 28 Oct 2026 00:00:00 GMT MTX The Edit Site and New Site windows now show the site's ConnectWise custom fields, so you can fill or correct them without leaving MTX. https://docs.nilear.com/changelog/2026/always-show-board-types/ https://docs.nilear.com/changelog/2026/always-show-board-types/ Tue, 27 Oct 2026 00:00:00 GMT MTX Show the Tickets list's State filter and every board type as buttons on a row of their own, instead of the Type menu. https://docs.nilear.com/changelog/2026/arrange-ticket-tabs/ https://docs.nilear.com/changelog/2026/arrange-ticket-tabs/ Tue, 27 Oct 2026 00:00:00 GMT MTX Choose the order of the ticket summary's tabs, and which are on the tab bar or under More, from Arrange tabs at the foot of the More menu. https://docs.nilear.com/changelog/2026/pending-changes-pill-before-ticket-buttons/ https://docs.nilear.com/changelog/2026/pending-changes-pill-before-ticket-buttons/ Tue, 27 Oct 2026 00:00:00 GMT MTX The ticket's pending changes count now sits to the left of the buttons at the top of a ticket, so the buttons no longer move when it appears. https://docs.nilear.com/changelog/2026/ticket-buttons-and-wrapping-statuses/ https://docs.nilear.com/changelog/2026/ticket-buttons-and-wrapping-statuses/ Tue, 27 Oct 2026 00:00:00 GMT MTX The Tickets list's ticket numbers are buttons again, long statuses wrap, and customer-updated rows are amber again in the light theme. https://docs.nilear.com/changelog/2026/ticket-properties-as-a-list/ https://docs.nilear.com/changelog/2026/ticket-properties-as-a-list/ Tue, 27 Oct 2026 00:00:00 GMT MTX Choose between the grouped property cards and the compact list of ticket properties, in the ticket summary and in Work on Ticket. https://docs.nilear.com/changelog/2026/ticket-properties-on-top-or-right/ https://docs.nilear.com/changelog/2026/ticket-properties-on-top-or-right/ Tue, 27 Oct 2026 00:00:00 GMT MTX Choose whether the ticket summary shows its properties above the notes or beside them, and edit the ticket's summary in the title. https://docs.nilear.com/changelog/2026/tickets-bar-labels-fit/ https://docs.nilear.com/changelog/2026/tickets-bar-labels-fit/ Tue, 27 Oct 2026 00:00:00 GMT MTX The Tickets toolbar hides the State caption and the Quick view names only when they would push the SLA button onto a second row. https://docs.nilear.com/changelog/2026/ticket-layout-options/ https://docs.nilear.com/changelog/2026/ticket-layout-options/ Tue, 27 Oct 2026 00:00:00 GMT MTX Three new choices for how MTX lays out tickets: properties on top or on the right, as cards or a list, and the State and board type bars always shown. https://docs.nilear.com/changelog/2026/a-clearer-ticket-summary-header/ https://docs.nilear.com/changelog/2026/a-clearer-ticket-summary-header/ Mon, 26 Oct 2026 00:00:00 GMT MTX The ticket summary's header shows status, priority and board as editable pills, adds a Schedule button and shows who else is working the ticket. Delete moved into the More menu. https://docs.nilear.com/changelog/2026/a-notes-timeline-in-the-ticket-summary/ https://docs.nilear.com/changelog/2026/a-notes-timeline-in-the-ticket-summary/ Mon, 26 Oct 2026 00:00:00 GMT MTX The ticket summary's notes are a timeline with day dividers, kind badges and New marks for notes written since your last visit, with one toolbar to add, search and filter. https://docs.nilear.com/changelog/2026/tickets-toolbar-and-colours-restored/ https://docs.nilear.com/changelog/2026/tickets-toolbar-and-colours-restored/ Mon, 26 Oct 2026 00:00:00 GMT MTX The Tickets tab's toolbar is back to two rows, its bands are dark in the dark theme, and customer-updated, in-house and selected rows are filled again. https://docs.nilear.com/changelog/2026/restyled-status-board-and-priority-lists/ https://docs.nilear.com/changelog/2026/restyled-status-board-and-priority-lists/ Mon, 26 Oct 2026 00:00:00 GMT MTX The status, board and priority lists follow the light or dark theme, mark the current value, and a status that needs work opens that work instead of being blocked. https://docs.nilear.com/changelog/2026/easier-to-read-properties-band/ https://docs.nilear.com/changelog/2026/easier-to-read-properties-band/ Mon, 26 Oct 2026 00:00:00 GMT MTX On laptops and tablets, the ticket summary's properties show the key fields in one row and every field in grouped cards, with nothing cut off. https://docs.nilear.com/changelog/2026/easier-to-read-ticket-properties/ https://docs.nilear.com/changelog/2026/easier-to-read-ticket-properties/ Mon, 26 Oct 2026 00:00:00 GMT MTX Ticket properties show each label above its value, so nothing is cut off, and Work on Ticket's Ticket Properties tab matches the ticket summary's panel. https://docs.nilear.com/changelog/2026/fewer-tabs-in-the-ticket-summary/ https://docs.nilear.com/changelog/2026/fewer-tabs-in-the-ticket-summary/ Mon, 26 Oct 2026 00:00:00 GMT MTX The ticket summary shows its most used tabs and puts the rest under More. You can pin a tab, see how many notes a ticket has, and switch tabs with the number keys. https://docs.nilear.com/changelog/2026/link-project-tickets-to-activities/ https://docs.nilear.com/changelog/2026/link-project-tickets-to-activities/ Mon, 26 Oct 2026 00:00:00 GMT MTX The ticket picker on an activity can now search project tickets as well as service tickets, so an activity can be linked to either. https://docs.nilear.com/changelog/2026/mtx-5-2-released/ https://docs.nilear.com/changelog/2026/mtx-5-2-released/ Mon, 26 Oct 2026 00:00:00 GMT MTX MTX 5.2 brings a redesigned Tickets tab and ticket summary, with views, filters and properties in easier reach and clearer status, board and priority lists. https://docs.nilear.com/changelog/2026/the-ticket-summary-on-a-phone/ https://docs.nilear.com/changelog/2026/the-ticket-summary-on-a-phone/ Mon, 26 Oct 2026 00:00:00 GMT MTX On a phone the ticket summary has a compact header, Notes, Details and More tabs, a sheet for the other tabs and actions, and Work on Ticket always at the bottom. https://docs.nilear.com/changelog/2026/ticket-properties-beside-the-notes/ https://docs.nilear.com/changelog/2026/ticket-properties-beside-the-notes/ Mon, 26 Oct 2026 00:00:00 GMT MTX On wide screens the ticket summary shows its properties in a panel beside the notes, with warnings, the team, SLA and budget meters and how far off the due date is. https://docs.nilear.com/changelog/2026/earlier-messages-folded-away-in-email-view/ https://docs.nilear.com/changelog/2026/earlier-messages-folded-away-in-email-view/ Sat, 24 Oct 2026 00:00:00 GMT MTX Email View no longer repeats an email's quoted messages that are already notes on the ticket. They fold behind Show earlier messages. https://docs.nilear.com/changelog/2026/a-cleaner-tickets-list/ https://docs.nilear.com/changelog/2026/a-cleaner-tickets-list/ Fri, 23 Oct 2026 00:00:00 GMT MTX The Tickets list marks customer responses, in-house updates and selected tickets with a colored edge, and shows each status as a colored pill. https://docs.nilear.com/changelog/2026/choose-columns-and-row-height-from-one-menu/ https://docs.nilear.com/changelog/2026/choose-columns-and-row-height-from-one-menu/ Fri, 23 Oct 2026 00:00:00 GMT MTX The ticket list's Columns button opens a menu where changes show at once, with a new Comfortable row height for roomier rows and bigger buttons. https://docs.nilear.com/changelog/2026/choose-your-ticket-view-from-one-place/ https://docs.nilear.com/changelog/2026/choose-your-ticket-view-from-one-place/ Fri, 23 Oct 2026 00:00:00 GMT MTX The Tickets tab has a View switcher for Standard, Ticket Search, My Queue and the Quick views, labeled Quick view buttons, a Filters button and an SLA count. https://docs.nilear.com/changelog/2026/company-contact-and-schedule-in-the-summary-and-assigned-cells/ https://docs.nilear.com/changelog/2026/company-contact-and-schedule-in-the-summary-and-assigned-cells/ Fri, 23 Oct 2026 00:00:00 GMT MTX The ticket list shows the company and contact under the summary, and the schedule beside the assigned member, so it needs fewer columns. https://docs.nilear.com/changelog/2026/copy-contact-attributes-into-custom-fields/ https://docs.nilear.com/changelog/2026/copy-contact-attributes-into-custom-fields/ Fri, 23 Oct 2026 00:00:00 GMT ConnectActive ConnectActive can now copy each user's Entra Object ID, AD SID, Username, User Principal Name or Office Location, as well as Department, into ConnectWise contact custom fields. https://docs.nilear.com/changelog/2026/describe-your-own-ticket-views/ https://docs.nilear.com/changelog/2026/describe-your-own-ticket-views/ Fri, 23 Oct 2026 00:00:00 GMT MTX Describe the tickets you want in a sentence, or paste a screenshot of a ConnectWise view, save it as a view on the Tickets tab, and keep it private or share it. https://docs.nilear.com/changelog/2026/edit-a-contacts-custom-fields/ https://docs.nilear.com/changelog/2026/edit-a-contacts-custom-fields/ Fri, 23 Oct 2026 00:00:00 GMT MTX The Edit Contact and New Contact windows now show the contact's ConnectWise custom fields, so you can fill or correct them without leaving MTX. https://docs.nilear.com/changelog/2026/notes-for-not-linked-partner-center-customers/ https://docs.nilear.com/changelog/2026/notes-for-not-linked-partner-center-customers/ Fri, 23 Oct 2026 00:00:00 GMT ConnectActive Record why a Partner Center customer was set aside with a note on its Not linked entry, searchable and included in the export.